b’xc2xa0 Communication at Its Finest Read the three scenarios provided. Answer the prompts after each scenario. Scenario 1: Justin is a front office assistant at a local physicianxc2x92s office. It was a busy day’
b’nCommunication at Its FinestRead the three scenarios provided.Answer the prompts after each scenario.Scenario 1:Justin is a front office assistant at a local physicianxe2x80x99s office. It was a busy day at the office, and Justin was consumed by patients and their needs. While helping a patient, Sarah, the other front office assistant, calls Justin over to answer questions regarding the patient intake process. Justin explains the process to Sarah and then continues to work with the patient at his window. Later that day Justin is frustrated that he had to stop working with his patient to explain a process to Sarah that he has explained a dozen times already. Justin takes to social media to express his frustrations with Sarah and her inability to take care of patients properly even though she has been trained.Write a 175- to 260-word response to the following prompts:xc2xb7xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Explain whether Justinxe2x80x99s choice of communication in this situation is appropriate or inappropriate.xc2xb7xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Explain the ramifications of using social media as an outlet for voicing his frustrations about Sarah.xc2xb7xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Provide an example of an appropriate communication method that should have been used in this situation.oxc2xa0xc2xa0xc2xa0 Consider the appropriate personnel that should receive these communications.Scenario 2:Jana works in a long-term care facility that cares for all types of patients. Jana receives emails from multiple co-workers throughout the day, but today she received the following email from Sean:Hi Jana,I noticed that I DIDNxe2x80x99T receive your monthly report yesterday. I NEED to get it as soon as possible TODAY so that I can finish the final report.Thanks, SeanWrite a 175- to 260-word response to the following prompts:xc2xb7xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Explain how Jana might perceive the tone of this email.oxc2xa0xc2xa0xc2xa0 Would she feel that Sean is yelling at her or angry?oxc2xa0xc2xa0xc2xa0 Would she feel that Sean is expressing urgency in the matter?xc2xb7xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Based on your discussion above, do you perceive Seanxe2x80x99s tone to be appropriate or inappropriate?xc2xb7xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 As a manager, if you had an employee approach you about their discomfort over the tone of the email, explain how you would address the use of capitalization in an email.Scenario 3:Robert is an older patient checking in at the window of his local retail health clinic. The office assistant is taking his insurance card and asking a couple of follow up questions. Robert asked the assistant to speak up because of some background noise. The assistant starts to speak slower and enunciates her words instead of speaking louder.Write a 175- to 260-word response to the following prompts:xc2xb7xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Explain whether the office assistant reacted appropriately to Robertxe2x80x99s request.xc2xb7xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Explain the role perception and age of the patient played in this scenario.Submit your assignment. ‘
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